Frequently Asked Questions

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Family physicians can care for a wide variety of chronic and acute conditions for all ages. It is important to discuss new concerns with your primary care provider before seeking a referral. If you feel there is a concern that requires a referral to a specialist, please make an appointment to discuss the concern with your primary care provider.

Many health insurance plans require referrals be sent by your primary care office. Please note, if your primary care provider does not agree that a self-referred speciality appointment is necessary, a referral will not be sent. In that case, you will be responsible for the payment of the specialist should your insurance not cover the visit.

There are infrequent exceptions in which an office visit may not be required. An example would be a broken bone treated at the emergency room. In this case, a referral can be approved without a visit as long as a copy of the emergency room visit is available.

Yes, parental and/or guardian consent and presence is required for all visits. This is true for young children and teenagers.

If you have refills left on your prescription, please call your pharmacy. If you are out of refills at the pharmacy, but our office has previously prescribed a medication, please call your pharmacy and they will send us a refill request. Our providers always try to refill medications at routine visits. For this reason, if you are out of refills, it is likely because you are due for a routine visit and will be asked to schedule to ensure proper medication management. Please allow 48-72 hours for a refill request to be processed.

A wellness visit is meant to address overall and preventative health. There may be recommended lab work that can be completed prior to or following a wellness visit. This is not meant to be a visit to monitor acute or chronic concerns, or to refill medications. Sometimes those issues can be addressed at the same time, but since this is not included in a wellness visit, a copayment for additional services will likely be charged.

Yes, we bill insurance and are in-network for many local insurances such as: Children’s Medicaid, Medicare, Blue Cross Blue Shield, Select Health, United Healthcare, AETNA, Humana, and Pacific Source.

Please note that this list is not comprehensive and our office cannot guarantee coverage for individual plans. Call your insurance provider to ensure that we are in-network for your specific plan.

We do not bill workmans’ compensation cases.

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